Frequently Asked Questions

Tech Sanrakshanam holds several prestigious certifications and credentials: (1) MSME Verified - Registered as Micro, Small & Medium Enterprise under Government of India; (2) ISO 27001:2013 Certified - International standard for Information Security Management Systems demonstrating our commitment to data protection; (3) GeM Registered - Active vendor on Government e-Marketplace portal for government procurement across India; (4) DGCA Certified - Licensed for commercial drone operations across India; (5) ISO 9001:2015 - Quality Management System certification; (6) Partner certifications from AWS, Microsoft Azure, Google Cloud, and Cisco. We also maintain compliance with industry-specific standards including PCI-DSS for payment systems, HIPAA for healthcare, and various defense security clearances.

We serve a diverse range of industries with specialized solutions: (1) Government & Public Sector - Smart cities, e-governance, citizen services; (2) Defense & Security - Surveillance systems, border security, secure communications; (3) Healthcare - Hospital management, telemedicine, medical device integration; (4) Manufacturing - Industry 4.0, factory automation, predictive maintenance; (5) Banking & Financial Services - Cybersecurity, fraud detection, digital banking; (6) Agriculture - Precision farming, drone services, IoT sensors; (7) Education - Learning management systems, virtual classrooms; (8) Energy & Utilities - Smart grid, critical infrastructure protection; (9) Telecommunications - Network infrastructure, 5G deployment; (10) Transportation - Intelligent traffic management, logistics optimization. We have successfully delivered 500+ projects across these sectors over 15 years.

Yes, our Innovation Lab specializes in custom IoT solution development with a proven 6-phase methodology: (1) Discovery & Strategy - Understanding your business requirements, conducting feasibility studies, and creating IoT roadmap; (2) Proof of Concept - Developing working prototype to validate concept (4-6 weeks); (3) Architecture Design - Creating scalable architecture covering devices, connectivity, edge/cloud platforms, and security; (4) Development - Custom hardware/software development, sensor integration, mobile/web applications; (5) Pilot Deployment - Limited deployment for testing and refinement; (6) Full Deployment & Support - Scaling to production with ongoing maintenance. We have expertise in industrial automation, smart agriculture, building management, asset tracking, environmental monitoring, and fleet management. Our solutions support all major IoT protocols (MQTT, Modbus, OPC-UA) and platforms (AWS IoT, Azure IoT, Google Cloud IoT). Typical project timeline is 12-20 weeks with pricing starting from ₹8,00,000.

We provide comprehensive cybersecurity services through our 24/7 Security Operations Center (SOC): (1) Security Assessment - Vulnerability Assessment & Penetration Testing (VAPT), security audits, risk assessment; (2) Security Architecture - Zero-trust design, network segmentation, secure cloud architecture; (3) Managed Security - 24/7 SOC monitoring, SIEM implementation, threat intelligence, incident response; (4) Compliance - ISO 27001, PCI-DSS, HIPAA, GDPR compliance consulting and auditing; (5) Security Solutions - Next-gen firewalls, endpoint protection, DDoS mitigation, WAF; (6) Training - Security awareness programs, phishing simulations. Our AI-powered threat detection system (SanrakshakAI) analyzes 10 million security events per second with 99.7% accuracy, detecting zero-day exploits and APTs that traditional solutions miss. We have prevented ₹200+ Crores in fraud and cyber attacks for our clients with zero data breaches in 15 years. Our team includes 50+ certified security professionals (CISSP, CEH, OSCP).

We offer end-to-end digital transformation consulting and implementation services: (1) Assessment - Digital maturity assessment, gap analysis, opportunity identification; (2) Strategy - Creating comprehensive digital transformation roadmap aligned with business goals; (3) Cloud Transformation - Migration to AWS/Azure/GCP, cloud-native architecture, containerization, microservices; (4) Process Automation - RPA implementation, workflow automation, reducing manual processes by 70%; (5) Data & Analytics - Data lake/warehouse setup, business intelligence, predictive analytics; (6) AI/ML Implementation - Custom AI models, chatbots, computer vision, NLP applications; (7) Legacy Modernization - Modernizing outdated systems, API integration, microservices migration; (8) Change Management - Employee training, adoption strategy, continuous support. We have successfully transformed 100+ organizations, delivering average 40-60% cost savings, 3x improvement in operational efficiency, and enhanced customer experiences. Our approach ensures minimal disruption with phased implementation and continuous stakeholder engagement. Project duration: 16-32 weeks, Investment: Starting from ₹15,00,000.

We offer comprehensive DGCA-compliant drone services across India: (1) Aerial Surveying & Mapping - Topographic surveys, cadastral mapping, contour mapping, volumetric analysis with 2cm GSD accuracy; (2) Infrastructure Inspection - Power transmission towers, pipelines, railways, buildings, bridges using thermal imaging and HD cameras; (3) Agriculture - Multispectral crop monitoring, pest/disease detection, precision spraying (15L capacity), yield estimation; (4) Surveillance & Security - 24/7 monitoring, perimeter patrol, event security, search & rescue; (5) Industrial - Stockpile measurements, mining inspection, construction progress monitoring. All operations are fully DGCA Type Certified with: Licensed Remote Pilots with 150+ flight hours, Digital Sky platform compliance, Drone insurance coverage, Airspace approval coordination, Night flying permissions (where applicable). Our fleet includes 100+ drones from micro to industrial-grade with 4K cameras, thermal imaging, LiDAR, and multispectral sensors. We have completed 5,000+ flight hours covering 2 million acres. Pricing: ₹25,000/day to ₹5,00,000/project depending on scope and complexity.

We offer flexible pricing and payment models to suit different requirements: (1) Project-Based - Fixed price for defined scope, milestone-based payments (30% advance, 40% on milestones, 30% on completion); (2) Annual Contracts - For managed services, support, subscriptions with monthly/quarterly/annual billing; (3) Time & Material - For evolving requirements, billed monthly based on actual effort; (4) Retainer Model - Dedicated team availability with committed hours per month; (5) Performance-Based - Pricing linked to achieving defined KPIs (used in optimization projects). Typical payment terms: 30-60 days for government, 15-30 days for corporates. We accept all payment modes including RTGS/NEFT, cheque, and government portals like GeM. Project costs range from ₹2,00,000 for small implementations to ₹50+ Crores for large enterprise projects. Free consultation and assessment available to understand your requirements.

Our implementation follows industry-standard Agile methodology with defined timelines: (1) Discovery Phase - 1-2 weeks: Requirement gathering, feasibility study, solution design; (2) Planning Phase - 1 week: Project plan, resource allocation, risk assessment; (3) Development Phase - 40-60% of timeline: Iterative development with bi-weekly sprints; (4) Testing Phase - 15-20% of timeline: UAT, performance testing, security testing; (5) Deployment Phase - 1-2 weeks: Pilot deployment, production rollout; (6) Stabilization - 2-4 weeks: Post-deployment support, bug fixes, optimization. Typical timelines: Small projects (IoT sensors, basic automation): 6-10 weeks; Medium projects (Smart building, VAPT, cloud migration): 12-20 weeks; Large projects (Smart city, digital transformation): 20-40 weeks; Enterprise projects (Factory automation, banking security): 40-80 weeks. We provide weekly status updates, monthly steering committee meetings, and transparent project dashboards. Our 98% on-time delivery record ensures commitments are met.

Yes, comprehensive support and maintenance is integral to all our solutions: (1) Warranty Period - 12 months standard warranty covering defects and issues; (2) Annual Maintenance Contract (AMC) - 24/7 monitoring, preventive maintenance, software updates, spare parts; (3) Technical Support - Multi-tier support: L1 (Help Desk - 24/7), L2 (Technical Support - response within 4 hours), L3 (Expert Engineers - critical issues); (4) System Monitoring - Proactive monitoring with automated alerts for all managed services; (5) Upgrades & Enhancements - Technology updates, security patches, feature additions; (6) Training - User training, administrator training, knowledge transfer. SLA commitments: P1 (Critical) - 2 hour response, 8 hour resolution; P2 (High) - 4 hour response, 24 hour resolution; P3 (Medium) - 8 hour response, 72 hour resolution; P4 (Low) - 24 hour response. AMC pricing: 12-18% of project value annually. Remote support available nationwide with on-site support in 50+ cities across India.

Data security and privacy are foundational to our operations: (1) Compliance - ISO 27001:2013 certified processes, GDPR compliant data handling, compliance with IT Act 2000, India's Data Protection Bill; (2) Security Measures - End-to-end encryption (AES-256), secure key management, multi-factor authentication, role-based access control, network segmentation, intrusion detection/prevention; (3) Infrastructure - Data centers in India with Tier III+ certification, geographically redundant backups, disaster recovery with 99.99% uptime SLA; (4) Development - Secure SDLC, code reviews, penetration testing, vulnerability scanning; (5) Operations - 24/7 SOC monitoring, SIEM implementation, security incident response team, regular security audits; (6) Contracts - Comprehensive NDA, data processing agreements, client data ownership, no cross-client data sharing. We undergo annual third-party security audits and maintain cyber insurance coverage of ₹50 Crores. All employees undergo background verification and sign confidentiality agreements. We have maintained zero data breaches across 500+ projects over 15 years.

Our unique differentiators include: (1) Proven Track Record - 15+ years, 500+ successful projects, 200+ satisfied clients across government, defense, and private sectors; (2) End-to-End Capability - From consulting to deployment to support, eliminating need for multiple vendors; (3) Innovation Focus - Dedicated Innovation Lab with 6 active R&D projects, patents filed, partnerships with IIT, ISRO, DRDO; (4) Domain Expertise - Specialized teams for Cybersecurity, IoT, Drones, Cloud, Industry 4.0 with 200+ certified professionals; (5) Indian Context - Solutions designed for Indian conditions, multilingual support, compliance with Indian regulations, Make in India commitment; (6) Quality & Security - ISO 27001, ISO 9001 certified processes, zero data breaches, 98% on-time delivery; (7) Scale & Reach - Pan-India presence, support in 50+ cities, deployed in 25+ states; (8) Client Success - ₹200+ Crores in measurable savings delivered to clients, 95% client retention rate, numerous awards and recognitions; (9) Technology Leadership - AI/ML capabilities, quantum-safe cryptography research, swarm drone technology; (10) Government Trust - Preferred vendor for multiple government departments, defense projects, smart city missions.